Current as of
April 2025
Introduction
Welcome to WorkNShop, a platform owned and operated by Code Innovatica. This Privacy Policy explains in detail how we collect, use, disclose, protect, retain and otherwise process personal information when you access or use the WorkNShop mobile application, website and related services. WorkNShop connects customers with local artisans and skilled professionals, including carpenters, mechanics, plumbers, electricians, hairdressers and similar tradespeople. Because trust is fundamental to our services, we are committed to handling personal information responsibly and transparently.
Welcome to WorkNShop, a platform owned and operated by Code Innovatica. This Privacy Policy explains in detail how we collect, use, disclose, protect, retain and otherwise process personal information when you access or use the WorkNShop mobile application, website and related services. WorkNShop connects customers with local artisans and skilled professionals, including carpenters, mechanics, plumbers, electricians, hairdressers and similar tradespeople. Because trust is fundamental to our services, we are committed to handling personal information responsibly and transparently.
Welcome to WorkNShop, a platform owned and operated by Code Innovatica. This Privacy Policy explains in detail how we collect, use, disclose, protect, retain and otherwise process personal information when you access or use the WorkNShop mobile application, website and related services. WorkNShop connects customers with local artisans and skilled professionals, including carpenters, mechanics, plumbers, electricians, hairdressers and similar tradespeople. Because trust is fundamental to our services, we are committed to handling personal information responsibly and transparently.
Information We Collect
When you create an account, we collect information that identifies you, including your full name, date of birth, email address and mobile telephone number. This information allows us to create your account, verify your identity, communicate with you and provide customer support. We also collect information that you voluntarily provide while using the platform.
When you create an account, we collect information that identifies you, including your full name, date of birth, email address and mobile telephone number. This information allows us to create your account, verify your identity, communicate with you and provide customer support. We also collect information that you voluntarily provide while using the platform.
When you create an account, we collect information that identifies you, including your full name, date of birth, email address and mobile telephone number. This information allows us to create your account, verify your identity, communicate with you and provide customer support. We also collect information that you voluntarily provide while using the platform.
Profile Photographs
Customers may upload a profile photograph if they wish. Providing a photograph is optional for customers. For service providers, however, a profile photograph is mandatory because customers need to identify the person arriving to perform the requested service. This improves safety, accountability and trust throughout the platform.
Location Information
WorkNShop requests access to your device location so that nearby service providers can be matched with customer requests and artisans can navigate to the requested service location. Location information may be collected while using relevant features of the application. Certain services may not function correctly if location permissions are denied.
Payments
Customer payments are processed exclusively through trusted third-party payment providers. Code Innovatica does not collect or store customers' payment card numbers, CVV numbers, expiry dates or PINs. Service providers are required to provide payout information, including the preferred account name and account number, so earnings can be transferred securely.
Use of Information
We use personal information to provide the platform, match customers with artisans, manage accounts, process bookings, process payments and payouts, communicate important service updates, detect fraud, investigate abuse, improve platform performance, comply with legal obligations and respond to customer enquiries. We may also use aggregated and anonymised information to improve our products and services.
We use personal information to provide the platform, match customers with artisans, manage accounts, process bookings, process payments and payouts, communicate important service updates, detect fraud, investigate abuse, improve platform performance, comply with legal obligations and respond to customer enquiries. We may also use aggregated and anonymised information to improve our products and services.
We use personal information to provide the platform, match customers with artisans, manage accounts, process bookings, process payments and payouts, communicate important service updates, detect fraud, investigate abuse, improve platform performance, comply with legal obligations and respond to customer enquiries. We may also use aggregated and anonymised information to improve our products and services.
Sharing
We do not sell personal information. We share information only where necessary to operate the platform, including with payment processors, cloud hosting providers, customer support providers and other service providers acting on our behalf. Information may also be disclosed where required by law or to protect the rights, safety and security of our users or the public.
Security
We implement reasonable technical, organisational and administrative safeguards including encryption where appropriate, password hashing, secure access controls, monitoring and restricted employee access. While we strive to protect information, no electronic storage or transmission method can be guaranteed to be completely secure.
We implement reasonable technical, organisational and administrative safeguards including encryption where appropriate, password hashing, secure access controls, monitoring and restricted employee access. While we strive to protect information, no electronic storage or transmission method can be guaranteed to be completely secure.
We implement reasonable technical, organisational and administrative safeguards including encryption where appropriate, password hashing, secure access controls, monitoring and restricted employee access. While we strive to protect information, no electronic storage or transmission method can be guaranteed to be completely secure.
Retention
Personal information is retained only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes and enforce agreements. Where information is no longer required, it will be securely deleted or anonymised.
Your Rights
You may request access to, correction of or deletion of your personal information, subject to applicable law. You may also contact us to update inaccurate information or ask questions about our privacy practices.
Children
WorkNShop is intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.
Changes
We may update this Privacy Policy periodically. Material changes will be communicated through the application, email or other appropriate means before they become effective where required by law.
Contact
If you have questions or concerns about this Privacy Policy or our handling of personal information, please contact Code Innovatica using the following details:
Email: worknshop@codeinnovaitca.in
Phone: +233 24 022 3704